Cancellation & Refund Policy
100% transparent & customer-first refund guarantee
We strive to provide total satisfaction with every grocery purchase. Here is our comprehensive cancellation and refund policy:
✨ 1. Instant Online Self-Serve Cancellation
You can cancel your order directly from the Order Tracking Screen with a single click as long as the status is CONFIRMED (before packing has begun). Product inventory stock is automatically returned to the store catalog immediately.
💳 2. Automated Razorpay Refund Process & Timeline
When an online-paid order (UPI, Cards, Netbanking) is cancelled, our system automatically triggers an instant refund request to Razorpay. The full transaction amount is returned to the original source account within 3 to 5 business days according to your bank's processing cycles.
⏱️ 3. Orders in Progress or Out for Delivery
Once an order enters PREPARING or OUT FOR DELIVERY, self-service cancellation is disabled to prevent food wastage of freshly cut produce and perishable items. For urgent support, please reach out to our team at +91 63603 68859.
🔄 4. Damaged, Defective or Missing Items
If an item is received in damaged condition, past freshness, or missing from your parcel, simply contact us via WhatsApp or Phone within 2 hours of delivery. We will arrange an immediate Free Fresh Replacement or issue an instant partial refund for the item value.